If you are requesting a status update on your order, please be aware that our mattresses are made to order and production time is, depending on size and brand, up to 7 business days (excluding weekends and holidays) from order confirmation or the completion of any secondary verifications or holds.
Tracking information for your order will be emailed to you as soon as it has been generated at our manufacturing facility. Accessories will ship separately and relevant tracking details will also be sent, once available.
Please note for Logan & Cove and Brunswick orders: Tracking is generated and emailed earlier than the anticipated pick-up date at the end of the production lead time. We strongly advise customers to sign up for a pickup notification on the FedEx website (click on the tracking link that we have emailed to you) so that you are alerted when they receive the parcel. Once in transit, the shipping estimate will update, please do not make arrangements prior to the “picked up” scan.
You might find what you’re looking for through the links below:
Monday to Friday
10:00am – 7:00pm EST
(7:00am – 4:00pm PST)
10:00am – 6:00pm EST
(7:00am – 3:00pm PST)
November 25–28: 10am – 7pm EST
December 25: Closed
December 26–30: 10am – 7pm EST
January 1: Closed
#630, 9707 110 Street NW
Edmonton, AB T5K 2L9
(Please note: The above address is not a showroom.)
*Shipping fees may apply for some remote locations.
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