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Product Warranty Information

Please Note: The warranty information below is for the Juno Mattress. Please use the links above to view the warranty information for all other products found on GoodMorning.com.

15-Year Juno Mattress Warranty

GoodMorning.com warrants each Juno mattress against defects in workmanship and materials for a period of 15 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

Warranty Highlights

  • Juno is part of, and warrantied by, GoodMorning.com, Canada’s largest online-only mattress company.
  • The warranty period for your Juno mattress begins on the date of delivery and ends 15 years later.
  • Your Juno mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • If, despite normal usage and proper handling, your Juno mattress forms permanent indentations of more than one and a half inches (two inches for commercial and institutional orders) in the first 5 years or two inches (three inches for commercial and institutional orders) in the final 10 years of the warranty period, it will be replaced, at your option, according to the terms below.
  • Your Juno mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your Juno mattress must be used on a suitable base as specified in this warranty.
  • You will be required to take certain photos and measurements of your Juno mattress and send them to Juno’ customer service team to process a warranty claim.


15 Year Full Replacement Warranty

If your Juno mattress has a defect covered under this warranty we will replace or repair it subject to the conditions of this warranty. Your Juno mattress will be repaired or replaced at no additional cost within the first Five years of usage, and at a cost of 75% of the original purchase price between the Sixth and Fifteenth year. For commercial and institutional orders your Juno mattress will be repaired or replaced at a cost of 50% of the original purchase price within the first Five years of usage, and at a cost of 75% of the original purchase price between the Sixth and Fifteenth year of usage.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpacked and expanded your Juno mattress within the two weeks following the original date of delivery.

Juno mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. Juno mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their Juno mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other base upon which the mattress is placed may result in damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king, and California king, and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bed frames used in conjunction with your Juno mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Juno mattresses.

This warranty covers the following items during normal wear:

  1. Permanent indentations
    1. Deterioration causing the mattress to have a visible indentation greater than one and a half inch (two inches for commercial and institutional orders) in the first 5 years or 2 inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
  2. Physical flaws
    1. Any physical flaw in the mattress that causes the foam material to split or crack despite normal usage and proper handling (this does not apply to commercial or institutional orders).
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.

This warranty does not cover:

  1. Improper usage (voids the warranty):
    1. Damage from use with an inadequate foundation and/or frame.
    2. Mold or mildew caused from the use of the mattress on non breathable surface.
    3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
    4. Washing any part of the cover other than the removable top portion.
    5. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  2. Normal increase of softness which can occur during regular use.
  3. Body indentations less than one and a half inches (two inches for commercial and institutional orders) in the first 5 years or 2 inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period.
  4. Complications resulting from the use of, or inability to make use of, product.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Sheet fit.
  8. Replacement of an accompanying Juno product where only one piece is defective, unless that accompanying piece is also defective.
  9. As a remedy for aches, pains or other health issues.

Supporting Documentation Required To Process Warranty

  1. Photos
    1. Measuring Indentations: GoodMorning.com Inc will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws: GoodMorning.com Inc will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.

Repairs and Replacements

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to GoodMorning.com Inc at the time of replacement.

GoodMorning.com Inc may, at its own option, repair or replace the cover provided on the mattress. In the event that GoodMorning.com Inc replaces the mattress cover, GoodMorning.com Inc will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com Inc. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original GoodMorning.com Inc warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST TEN (10) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Douglas Mattress. Please use the links above to view the warranty information for all other products found on GoodMorning.com.

15-Year Douglas Mattress Warranty

GoodMorning.com warrants each Douglas mattress against defects in workmanship and materials for a period of 15 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

Warranty highlights:

  • The warranty period for your Douglas mattress begins on the date of delivery and ends 15 years later.
  • Your Douglas mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • If, despite normal usage and proper handling, your Douglas mattress forms permanent indentations of more than 1 inch in the first 10 years or 2″ in the final 5 years of the warranty period, it will be replaced, at your option, according to the terms below.
  • Your Douglas mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your Douglas mattress must be used on a suitable base as specified in this warranty.
  • Douglas will require that you take certain photos and measurements of your Douglas mattress to process a warranty claim.

15-Year replacement warranty:

If your Douglas mattress has a defect covered under this warranty we will replace or repair it subject to the conditions of this warranty. Your Douglas mattress will be repaired or replaced at no additional cost within the first ten years of usage, and at a cost of 75% of the original purchase price between the eleventh and fifteenth year.

Validity:

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpacked and expanded your Douglas mattress within the two weeks following the original date of delivery.

Douglas mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. Douglas mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their Douglas mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king, and California king, and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bed frames used in conjunction with your Douglas mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Douglas mattresses.

This warranty covers the following items during normal wear:

  1. Permanent indentations
    1. Deterioration causing the mattress to have a visible indentation greater than 1 inch in the first 10 years or 2 inches in the final 5 years of the warranty period that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
  2. Physical flaws
    1. Any physical flaw in the mattress that causes the foam material to split or crack despite normal usage, and proper handling.
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.

This warranty will not apply and shall be considered null and void if the mattress is subjected to abuse or improper care such as, but not limited to:

  1. Improper usage:
    1. Damage from use with an inadequate foundation and/or frame.
    2. Mold or mildew caused from the use of the Douglas mattress on a non-breathable surface.
    3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
    4. Using a base without a centre support/leg.
    5. Damage resulting from the relocation of the Douglas mattress within or from the original residential address.
    6. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
    7. Washing any part of the cover other than the removable top portion.
    8. Damage resulting from jumping on, folding, or keeping in a standing position the Douglas mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 1 inch in the first 10 years or 2 inches in the final 5 years of the warranty period.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from the use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Compensation for loss of use.
  9. Transportation charges to and from factory unless specified in this agreement.
  10. Replacement of an accompanying Douglas product where only one item is defective, unless that accompanying item is also defective.
  11. We do not warrant our product as a remedy for aches, pains or other health issues.
  12. We do not warrant our product when used for commercial or institutional purposes.

Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations:
      1. GoodMorning.com will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws:
      1. GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.

Repairs and replacements:

In the event that a warranty claim is filed and a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com at the time of replacement.

GoodMorning.com may, at its own option, repair or replace the cover provided on the mattress. In the event that GoodMorning.com replaces the mattress cover, GoodMorning.com will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Douglas warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous:

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Brunswick Mattress. Please use the link above to view the warranty information for all other products found on GoodMorning.com.

15-Year Brunswick Mattress Warranty

GoodMorning.com warrants each Brunswick Mattress against defects in workmanship and materials for a period of 15 years; Non-Prorated. If, during the Warranty period, your mattress is found defective due to faulty workmanship or materials, it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your Brunswick mattress begins on the date of purchase and ends 15 years later.
  • Repair or replacement of your Brunswick mattress does not extend the warranty nor begin a new Warranty period.
  • Your Brunswick mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • Due to the handcrafted nature of your mattress, variances in the dimension of your mattress might be present. Only discrepancies over 1” are covered by this warranty within the warranty period.
  • Do not fold, stand or jump on your Brunswick mattress.
  • Spot cleaning is the only allowable cleaning procedure for your Brunswick mattress; machine washing or drying, ironing, bleaching, and dry cleaning are not allowable and stand as warranty waivers.
  • Your Brunswick mattress must be continuously supported by an adequate foundation and an appropriate frame with centre support beam and adequate leg support.
  • If, despite normal usage and proper handling, your Brunswick mattress forms permanent indentations of more than 2 inches in the Warranty period, it will be replaced according to the terms below.
  • Your Brunswick mattress cover has an ultra plush cover. Damage to the fabric or seams due to faulty workmanship or imperfections shall be covered by this warranty. Any damages resulting from the normal wear and tear of the ultra plush cover, including, but not limited to: frayed threads, pilling, discolouration, and pattern stretching, are not covered by this warranty.
  • Brunswick will require that you take certain photos and measurements of your Brunswick mattress, your foundation, and your frame in addition to answering a warranty questionnaire to process a warranty claim. Failure to take these photos, answer the questionnaire adequately and/or perform these measurements will result in rejection of your warranty claim.

 

Full Warranty Details

15 Years Non-Prorated Full Replacement Warranty

Your Brunswick mattress will be conditionally repaired or replaced at no cost within the warranty period.
This warranty is conditional and subject to the following:

  1. Your mattress has a defect which is specifically due to faulty workmanship or materials; and,
  2. Guidelines of handling the Brunswick mattress as set in this warranty document are met by the purchaser.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpack and expand your Brunswick mattress within the two weeks following the original date of delivery.

Brunswick mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and will void your warranty. Brunswick mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s).

The purchaser must use their Brunswick mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in premature wear and damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation ensuring it has a centre support and having at least 5-6 legs. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, King, and California King platform beds and slat system bed frames used in conjunction with your Brunswick mattress require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with the Brunswick mattress.

This warranty covers the following items during normal wear:

  1. Permanent indentations:
    1. Deterioration causing the mattress to have visible and permanent indentations greater than 2 inches that is not associated with an indentation or sag which has resulted from the use of an improper or unsupportive foundation.
  2. Physical flaws:
    1. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage, and proper handling.

This warranty will not apply and shall be considered null and void if the Mattress is Subjected to abuse or improper care such as, but not limited to:

  1. Damage from use with an inadequate foundation and/or frame.
  2. Mold or mildew caused from use of the Brunswick Mattress on a non-breathable surface.
  3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
  4. Using a base without a centre support/leg.
  5. Damage resulting from the relocation of the Brunswick mattress within or from the original residential address.
  6. Damage resulting from any cleaning method other than the allowable spot cleaning.
  7. Damage resulting from jumping on, folding, or keeping in a standing position the Brunswick mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 2 inches.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Bent border wire due to mishandling.
  9. Mattress handles (These are for positioning only and not designated to bear the full weight of the mattress)
  10. Compensation for loss of use.
  11. Transportation charges to and from factory unless specified in this agreement.
  12. Replacement of an accompanying Brunswick product where only one item is defective, unless that accompanying item is also defective.
  13. We do not warrant our product as a remedy for aches, pains or other health issues.
  14. We do not warrant our product when used for commercial or institutional purposes.

 Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations and/or variance in dimensions: GoodMorning.com will require that the purchaser provide photos demonstrating the indentation by laying the mattress directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device, and;
    2. Demonstrating proof of adequate foundation and bedframe usage as outlined in this warranty, and;
    3. Demonstrating proof of physical flaws: GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported, and;
    4. Demonstrating proof that the bottom side of the Brunswick Mattress is free from mould and Mildew.
  2. Completed questionnaire

Repairs and replacements

In the event that a warranty claim is approved by GoodMorning.com Inc., and your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced at GoodMorning.com Inc.’s option. In the event a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com Inc. at the time of replacement.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com Inc.

Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product is replaced and/or repaired, the warranty for the replacement product will be in effect for the duration of the original warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. GoodMorning.com Inc. shall not be liable for incidental or consequential damages which result through the use of this product. We make no warrant beyond those terms and conditions stated, and reserve the right to update this warranty at our discretion.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Recore Mattress. Please use the link above to view the warranty information for all other products found on GoodMorning.com.

15 Year Recore Mattress Warranty

GoodMorning.com Inc. warrants each Recore Mattress against defects in workmanship and materials for a period of 15 years; Non-Prorated. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials, it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your Recore mattress begins on the date of delivery and ends 15 years later.
  • Repair or replacement of your Recore mattress does not extend the warranty nor begin a new warranty period.
  • Your Recore mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • Due to the handcrafted nature of your mattress, variances in the dimension of your mattress might be present. Only discrepancies over 1” are covered by this warranty within the warranty period.
  • Do not fold, stand or jump on your Recore mattress.
  • Your Recore mattress must be continuously supported by an adequate foundation and an appropriate frame with centre support beam and adequate leg support.
  • If, despite normal usage and proper handling, your Recore mattress forms permanent indentations of more than 2 inches in the warranty period, it will be replaced according to the terms below.
  • Your Recore mattress cover has an ultra plush cover. Damage to the fabric or seams due to faulty workmanship or imperfections shall be covered by this warranty. Any damages resulting from the normal wear and tear of the ultra plush cover, including, but not limited to: frayed threads, pilling, discolouration, and pattern stretching, are not covered by this warranty.
  • GoodMorning.com will require that you take certain photos and measurements of your Recore mattress, your foundation, and your frame in addition to answering a warranty questionnaire to process a warranty claim. Failure to take these photos, answer the questionnaire adequately and/or perform these measurements will result in rejection of your warranty claim.

Full Warranty Details

15 Years Non-Prorated Full Replacement Warranty

Your Recore mattress will be conditionally repaired or replaced at no cost within the warranty period. This warranty is conditional and subject to the following:

  1. Your mattress has a defect which is specifically due to faulty workmanship or materials, and;
  2. Guidelines of handling the Recore mattress as set in this warranty document are met by the purchaser.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpack and expand your Recore mattress within the two weeks following the original date of delivery.

Recore mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and will void your warranty. Recore mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s).

The purchaser must use their Recore mattress on a foundation that allows air to circulate beneath it.

It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in premature wear and damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation ensuring it has a centre support and having at least 5-6 legs. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, King, and California King platform beds and slat system bed frames used in conjunction with your Recore mattress require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with the Recore mattress.

This warranty covers the following items during normal wear:

  1. Permanent indentations:
    1. Deterioration causing the mattress to have visible and permanent indentations greater than 2 inches that is not associated with an indentation or sag which has resulted from the use of an improper or unsupportive foundation.
  2. Physical flaws:
    1. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage, and proper handling.

This warranty will not apply and shall be considered null and void if the mattress is subjected to abuse or improper care such as, but not limited to:

  1. Damage from use with an inadequate foundation and/or frame.
  2. Mold or mildew caused from the use of the Recore mattress on non-breathable surface.
  3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
  4. Using a base without a centre support/leg.
  5. Damage resulting from the relocation of the Recore mattress within or from the original residential address.
  6. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  7. Washing any part of the cover other than the removable top portion.
  8. Damage resulting from jumping on, folding, or keeping in a standing position the Recore mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 2 inches.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Compensation for loss of use.
  9. Transportation charges to and from factory unless specified in this agreement.
  10. Replacement of an accompanying Recore™ product where only one item is defective, unless that accompanying item is also defective.
  11. We do not warrant our product as a remedy for aches, pains or other health issues.
  12. We do not warrant our product when used for commercial or institutional purposes.

Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations and/or variance in dimensions: Recore will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device; and,
    2. Demonstrating proof of adequate foundation and bedframe usage as outlined in this warranty; and,
    3. Demonstrating proof of Physical flaws: GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported; and,
    4. Demonstrating proof that the bottom side of the Recore Mattress is free from mould and Mildew.
  2. Completed questionnaire

Repairs and Replacements

In the event that a warranty claim is approved by GoodMorning.com Inc., and your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced at GoodMorning.com Inc.’s option.

In the event a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com Inc. at the time of replacement.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com Inc.

Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product is replaced and/or repaired, the warranty for the replacement product will be in effect for the duration of the original warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. GoodMorning.com Inc. shall not be liable for incidental or consequential damages which result through the use of this product. We make no warrant beyond those terms and conditions stated, and reserve the right to update this Warranty at our discretion.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Logan & Cove Mattress. Please use the link above to view the warranty information for all other products found on GoodMorning.com.

15-Year Logan & Cove Mattress Warranty

GoodMorning.com warrants each Logan & Cove Mattress against defects in workmanship and materials for a period of 15 years; Non-Prorated. If, during the Warranty period, your mattress is found defective due to faulty workmanship or materials, it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your Logan & Cove mattress begins on the date of purchase and ends 15 years later.
  • Repair or replacement of your Logan & Cove mattress does not extend the warranty nor begin a new Warranty period.
  • Your Logan & Cove mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • Due to the handcrafted nature of your mattress, variances in the dimension of your mattress might be present. Only discrepancies over 1” are covered by this warranty within the warranty period.
  • Do not fold, stand or jump on your Logan & Cove mattress.
  • Spot cleaning is the only allowable cleaning procedure for your Logan & Cove mattress; machine washing or drying, ironing, bleaching, and dry cleaning are not allowable and stand as warranty waivers.
  • Your Logan & Cove mattress must be continuously supported by an adequate foundation and an appropriate frame with centre support beam and adequate leg support.
  • If, despite normal usage and proper handling, your Logan & Cove mattress forms permanent indentations of more than 2 inches in the Warranty period, it will be replaced according to the terms below.
  • Your Logan & Cove mattress cover has an ultra plush cover. Damage to the fabric or seams due to faulty workmanship or imperfections shall be covered by this warranty. Any damages resulting from the normal wear and tear of the ultra plush cover, including, but not limited to: frayed threads, pilling, discolouration, and pattern stretching, are not covered by this warranty.
  • Logan & Cove will require that you take certain photos and measurements of your Logan & Cove mattress, your foundation, and your frame in addition to answering a warranty questionnaire to process a warranty claim. Failure to take these photos, answer the questionnaire adequately and/or perform these measurements will result in rejection of your warranty claim.

 

Full Warranty Details

15 Years Non-Prorated Full Replacement Warranty

Your Logan & Cove mattress will be conditionally repaired or replaced at no cost within the Warranty period.
This warranty is conditional and subject to the following:

  1. Your mattress has a defect which is specifically due to faulty workmanship or materials; and,
  2. Guidelines of handling the Logan & Cove mattress as set in this warranty document are met by the purchaser.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This Warranty is only valid if you unpack and expand your Logan & Cove mattress within the two weeks following the original date of delivery.

Logan & Cove mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and will void your Warranty. Logan & Cove mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s).

The purchaser must use their Logan & Cove mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in premature wear and damage to the product thereby voiding this Warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation ensuring it has a centre support and having at least 5-6 legs. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, King, and California King platform beds and slat system bed frames used in conjunction with your Logan & Cove mattress require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Logan & Cove mattress.

This warranty covers the following items during normal wear:

  1. Permanent indentations:
    1. Deterioration causing the mattress to have visible and permanent indentations greater than 2 inches that is not associated with an indentation or sag which has resulted from the use of an improper or unsupportive foundation.
  2. Physical flaws:
    1. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage, and proper handling.

This warranty will not apply and shall be considered null and void if the Mattress is Subjected to abuse or improper care such as, but not limited to:

  1. Damage from use with an inadequate foundation and/or frame.
  2. Mold or mildew caused from use of the Logan & Cove Mattress on a non breathable surface.
  3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
  4. Using a base without a centre support/leg.
  5. Damage resulting from the relocation of the Logan & Cove mattress within or from the original residential address.
  6. Damage resulting from any cleaning method other than the allowable spot cleaning.
  7. Damage resulting from jumping on, folding, or keeping in a standing position the Logan & Cove mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 2 inches.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Bent border wire due to mishandling.
  9. Mattress handles (These are for positioning only and not designated to bear the full weight of the mattress)
    Compensation for loss of use.
  10. Transportation charges to and from factory unless specified in this agreement.
  11. Replacement of an accompanying Logan & Cove product where only one item is defective, unless that accompanying item is also defective.
  12. We do not warrant our product as a remedy for aches, pains or other health issues.
  13. We do not warrant our product when used for commercial or institutional purposes.

 Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations and/or variance in dimensions: GoodMorning.com will require that the purchaser provide photos demonstrating the indentation by laying the mattress directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device, and;
    2. Demonstrating proof of adequate foundation and bedframe usage as outlined in this warranty, and;
    3. Demonstrating proof of physical flaws: GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported, and;
    4. Demonstrating proof that the bottom side of the Logan & Cove Mattress is free from mould and Mildew.
  2. Completed questionnaire

Repairs and replacements

In the event of a warranty claim is approved by GoodMorning.com Inc., and your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced at GoodMorning.com Inc.’s option. In the event a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com Inc. at the time of replacement.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com Inc.

Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product is replaced and/or repaired, the warranty for the replacement product will be in effect for the duration of the original warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. GoodMorning.com Inc. shall not be liable for incidental or consequential damages which result through the use of this product. We make no warrant beyond those terms and conditions stated, and reserve the right to update this warranty at our discretion.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Novosbed Mattress. Please use the link above to view the warranty information for all other products found on GoodMorning.com.

15-Year Non-Prorated Novosbed™ Mattress Warranty

Novosbed mattresses, Comfort+, foundations and accessories include a limited warranty offering protection against defects due to faulty workmanship or materials. Please refer to the warranty specific to each Novosbed product.

Mattresses

Fourth Generation Novosbed Mattresses and Comfort+

Novosbed 15-Year Mattress Warranty

Novosbed warrants each mattress against defects in workmanship and materials for a period of 15 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials, subject to the details below, it will be repaired or replaced according to the terms below.

Overview:

  • The warranty period for your Novosbed mattress begins on the date of delivery and ends after 15 years.
  • Your Novosbed mattress MUST be unpacked and expanded no more than two weeks after the date of delivery; failure to do so will void this warranty.
  • If, despite normal usage and proper handling, your Novosbed mattress forms permanent indentations of more than one inch (two inches for commercial and institutional orders) within the first 10 years, and more than two inches (three inches for commercial and institutional orders) within the following five years, it will be replaced, at your option, according to the terms below.
  • Your Novosbed mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your Novosbed mattress must be used on a suitable base as specified in this warranty.
  • If you use a Comfort+ kit, it is covered under the terms of your Novosbed mattress warranty.
  • Novosbed will require that you take photos and measurements of your Novosbed mattress while processing a warranty claim.

Details

Duration

Your new Novosbed mattress is covered by a 15 Year Full Replacement Warranty. For 15 years after you purchase your new mattress from Novosbed, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress. Your Novosbed mattress will be repaired or replaced at no additional cost within the first ten years of usage, and at a cost of 75% of the original purchase price between the eleventh and fifteenth year. For commercial and institutional orders your Novosbed mattress will be repaired or replaced at a cost of: 25% of the original purchase price within the first five years of usage; at a cost of 50% of the original purchase price between the sixth and tenth year of usage; and at a cost of 75% of the original purchase price between the eleventh and fifteenth year of usage).

A Comfort+ kit is warranted for a duration equivalent to the remaining warranty period associated with the Novosbed mattress with which it is used.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein.

Novosbed mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. Novosbed mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their Novosbed mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other base upon which the mattress is placed may result in damage to the product thereby invalidating this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and California king and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bed frames used in conjunction with your Novosbed mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Novosbed mattresses.

This warranty covers the following items during normal wear:

  1. Permanent Indentations
    1. Deterioration causing the mattress, without a Comfort+ layer installed, to have a visible indentation greater than one inch (two inches for commercial and institutional orders) within the first 10 years of normal usage, and greater than two inches (three inches for commercial and institutional orders) within the following 5 years that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
    2. Deterioration causing the Comfort+ layer to have a visible indentation greater than one inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base, or an existing indentation in an associated Novosbed mattress.
  2. Physical flaws within the first 10 years
    1. Any physical flaw in the mattress or Comfort+ that causes the foam material to split or crack despite normal usage and proper handling as described herein and as outlined in the Frequently Asked Questions section (this doesn’t apply to commercial or institutional orders).
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.

This warranty does not cover:

  1. Improper usage
    1. Damage from use with an inadequate foundation and/or frame.
    2. Damage caused to the foam, cover, zipper or Comfort+ as a result of use with more than one Comfort+ layer.
    3. Mold or mildew caused from the use of the mattress on non breathable surface.
    4. Mattress, Comfort+, or foundation damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
    5. Washing any part of the cover other than the removable top portion.
    6. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  2. Normal increase of softness which can occur during regular use.
  3. Body indentations less than one inch (two inches for commercial and institutional orders) within the first 10 years of normal usage, and two inches (three inches for commercial and institutional orders) within the following 5 years.
  4. Complications resulting from the use of, or inability to use, the product.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Sheet fit.
  8. Replacement of an accompanying Novosbed product where only one piece is defective, unless that accompanying piece is also defective.

We do not warrant our product as a remedy for aches, pains or other health issues.

Supporting Documentation

  1. Photos
    1. Measuring Indentations: Novosbed will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws: Novosbed will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.

Repairs and Replacements

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Novosbed at the time of replacement.

Novosbed may, at its own option, repair or replace the cover provided on the mattress. In the event that Novosbed replaces the mattress cover, Novosbed will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by Novosbed. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Novosbed warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

The Consumer Product Safety Commission has created the CPSC 16 CFR Part 1633, Standard for the Flammability (Open Flame) of mattress Sets; Final Rule. It is understood that CAN/ULC-S137, Standard Method of Test for Fire Growth of mattresses (Open Flame Test) is parallel with 16 CFR Part 1633. It is understood that Novosbed mattresses have been tested and are compliant with CPSC 16 CFR Part 1633. While Novosbed mattresses are tested with the Novosbed Wood Frame Foundations to ensure flammability requirements are met, they may not be warranted for flammability on an alternate choice in foundation.

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

1st and 2nd Generation Novosbed Mattresses

Please refer to the legacy warranty page for warranty information.

Please Note: The warranty information below is for the Podium Adjustable Bed Base. Please use the links above to view the warranty information for all other products found on GoodMorning.com.

10-Year Podium Adjustable Bed Warranty

GoodMorning.com warrants each Podium Adjustable Bed Base against defects in workmanship and materials for a period of 10 years. If, during the warranty period, your product is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

2-Year Hassle-Free Warranty

Your adjustable base is warranted by the manufacturer against defects in materials or workmanship for a period of two years from the date of purchase to the original Purchaser. During such time, the manufacturer will repair or replace, at no cost to the original Purchaser, any warranted part(s)* found to be defective by the manufacturer, in its sole discretion. This includes all pre-authorized labour and transportation costs incurred with the repair or replacement of any part found to be defective.

5-Year Warranty on Parts

During year 3 through 5 from the original purchase date, the manufacturer will replace any part on the adjustable base found to be defective by the manufacturer, to the original Purchaser. The manufacturer’s liability is limited to the replacement of the defective electrical/mechanical part(s)* ONLY with the Purchaser responsible for all service, installation, and transportation cost of said part(s).

10-Year Limited Warranty

Notwithstanding the above, the manufacturer extends a 10-year warranty on mechanical base parts found to be defective on a limited basis as defined herein. Specifically, the manufacturer warrants that for a full 10 years from the commencement date of this warranty, any defect in the workmanship or the materials used shall be covered. For purposes of this 10-year warranty, it specifically excludes the cover, shroud, platform, legs, actuator lift motors, massage motors, control box, remote controls, power supply, and all power supply cords. The purchaser shall pay 1/5 of the current MSRP of the replacement part, or the entire adjustable base if deemed irreparable at the sole discretion of the manufacturer, multiplied by the number of years after the fifth year from the original purchase date. The manufacturer’s liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight costs for said part. This warranty does not apply to floor models.

Additional Terms & Conditions

This warranty does not include reimbursement/replacement for inconvenience, removal, part(s) installation, bed set up, loss of use, normal wear and tear, shipping or any other costs or expenses not expressly covered in this warranty. In addition, this warranty shall be void in the following circumstances:

  1. Damage resulting from misuse or abuse caused by the Purchaser or any third party.
  2. Damage caused by repairs or parts replacement by an unauthorized person.
  3. Damage caused if the adjustable base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or by failing to adhere to the Owner’s Manual and this warranty.
  4. Damaged mattresses, foundation cover(s), fabric(s), bedding cables, electrical cords or accessories supplied by dealers or any third party. Contact your dealer for warranty information on these items.
  5. Modification of the adjustable base without prior written consent by the manufacturer.
  6. Costs for unauthorized service calls for the purpose of educating the consumer about the adjustable base or locating proper functioning power outlets.
  7. Damage if the recommended weight restrictions are exceeded.
  8. Damage if used in any environment or a commercial setting which was not intended.
  9. This warranty requires notice to be given to Ergomotion of any claim for repairs or replacement parts.
  10. Damage to foam shroud by improper handling or misuse. Parts include the following:
    1. Head/Foot Actuator
    2. Massage Motors and Housing
    3. Control Box
    4. Remote Control
    5. Power Cord, Power Supply, and Input Cord f) Mounting Brackets
    6. Support Struts

OTHER THAN AS EXPRESSLY SET OUT HEREIN, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER ORAL OR WRITTEN WARRANTIES, REPRESENTATIONS, CONDITIONS OR PROMISES, WHETHER EXPRESS OR IMPLIED, AND WHETHER ARISING BY LAW, STATUTE, COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, QUALITY, DURABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANY IMPLIED WARRANTIES (IF APPLICABLE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, LIQUIDATED OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE.

Note: The exclusion directly above is inapplicable to consumers residing in Québec.

To the extent permitted by law, this warranty is not transferable and will automatically terminate if the original purchaser sells or otherwise disposes of the adjustable base.

This warranty gives the Purchaser specific legal rights. Other rights, which vary from jurisdiction to jurisdiction, may exist. In addition, some jurisdictions do not allow (i) the exclusion of certain warranties, (ii) limitations on how long an implied warranty lasts and/or (iii) the exclusion or limitation of certain types of costs and/or damages, so the above limitations may not apply.

Weight Limits

This product is not rated to support weights exceeding 650 pounds (295 kg). This product is not rated to support weights in excess of 650 pounds (295 kg) inclusive of the mattress and bedding. The base will structurally support this weight, provided it is evenly distributed across the bed base. The adjustable base is not designed to support or lift this amount in the head or foot sections alone. Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for Mattress Protectors. Please use the links above to view the warranty information for all other products found on GoodMorning.com.

GoodMorning.com 2-Year Mattress Protector Warranty

2-Year Limited Protector Warranty

GoodMorning.com warrants each GoodMorning.com Mattress Protector against defects in workmanship and materials for a period of two (2) years. If, during the warranty period, your Mattress Protector is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

Warranty Highlights

  • GoodMorning.com Mattress Protectors are warrantied by GoodMorning.com
  • The warranty period for your Mattress Protector begins on the date of delivery and ends 2 years later.
  • If, despite normal usage and proper handling, your Mattress Protector has a defect covered under this warranty, it will be repaired or replaced, according to the terms below.
  • The GoodMorning.com warranty applies to the Mattress Protectors only.

Who this Protector Warranty extends to

The GoodMorning.com Protector warranty covers the original purchaser of any GoodMorning.com Mattress Protector who is located in Canada and purchased the Mattress Protector directly from GoodMorning.com or any of GoodMorning.com’s retail websites including Douglas, Logan & Cove, Novosbed, Juno, Brunswick, and Recore. Any warranty, or implied warranty, is only valid for the period of time the Mattress Protector is owned by the original purchaser. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the online purchase. Please retain a copy of the receipt which was sent to the email address on record.

Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

During the two (2) years of this warranty, GoodMorning.com will, at its option, repair or replace the Mattress Protector, and pay any return shipping costs. Any third party shipping expenses will not be reimbursed to the customer. Should such replacement take place, this warranty will cover that replaced product within the original two (2) year period only.

What this Protector Warranty Covers

The Protector Warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

What is Not Covered by The Warranty

  1. Normal wear and tear as a result of washing and intended use.
  2. Comfort preference.
  3. Physical abuse or damage to the Protector, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  4. Damage caused by commercial use, such as in a hotel or store.
  5. Any Protector sold by resellers who are not authorized retailers.

Disclaimer, limitation on liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS PROTECTOR IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL GOODMORNING.COM OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS PROTECTOR OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF GOODMORNING.COM HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. GOODMORNING.COM’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS PROTECTOR GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Please Note: The warranty information below is for Pillows. Please use the links above to view the warranty information for all other products found on GoodMorning.com.

3-Year Pillow Warranty Information

The GoodMorning.com Pillow is covered by a three (3) year Limited Warranty. For three (3) years after purchase, if your pillow is defective due to faulty workmanship or materials, we will offer a one-time replacement or repair the product, subject to the limitations described herein.

This warranty covers:

  • Any physical flaw in the pillow despite normal usage and proper handling.
  • Any defect or flaw in the zipper assembly of the pillow cover. Recore may decide to repair or replace the cover provided on the pillow.

This warranty does not cover:

  • A normal increase in the softness of the pillow.
  • Comfort preference.
  • Pillow height.
  • Any stains, burns, tears, cuts, or liquid damage resulting from use by customer.
  • Damage incurred by transportation after initial delivery.
  • Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”.
  • Loss of foam as removed by customer.

The GoodMorning.com Pillow warranty covers the original purchaser of any GoodMorning.com Pillow who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Pillow is owned by the original purchaser of the Pillow. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the online purchase. Please retain a copy of the receipt which was sent to the email address on record.

Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

During the three (3) years of this warranty, GoodMorning.com will at its option, repair or replace the product, and pay all return shipping costs. Any third party shipping expenses will not be reimbursed to the customer. Should such replacement take place, this warranty will cover that replaced product within the original three (3) year period only.

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