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Mattress Warranty Information

Please Note: The warranty information below is for the Douglas Mattress. Please use the links above to view the warranty information for all other mattresses found on GoodMorning.com.

15-Year Douglas Mattress Warranty

GoodMorning.com warrants each Douglas mattress against defects in workmanship and materials for a period of 15 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

Warranty highlights:

  • The warranty period for your Douglas mattress begins on the date of delivery and ends 15 years later.
  • Your Douglas mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • If, despite normal usage and proper handling, your Douglas mattress forms permanent indentations of more than 1 inch in the first 10 years or 2″ in the final 5 years of the warranty period, it will be replaced, at your option, according to the terms below.
  • Your Douglas mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your Douglas mattress must be used on a suitable base as specified in this warranty.
  • Douglas will require that you take certain photos and measurements of your Douglas mattress to process a warranty claim.

15-Year replacement warranty:

If your Douglas mattress has a defect covered under this warranty we will replace or repair it subject to the conditions of this warranty. Your Douglas mattress will be repaired or replaced at no additional cost within the first ten years of usage, and at a cost of 75% of the original purchase price between the eleventh and fifteenth year.

Validity:

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpacked and expanded your Douglas mattress within the two weeks following the original date of delivery.

Douglas mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. Douglas mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their Douglas mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king, and California king, and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bed frames used in conjunction with your Douglas mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Douglas mattresses.

This warranty covers the following items during normal wear:

  1. Permanent indentations
    1. Deterioration causing the mattress to have a visible indentation greater than 1 inch in the first 10 years or 2 inches in the final 5 years of the warranty period that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
  2. Physical flaws
    1. Any physical flaw in the mattress that causes the foam material to split or crack despite normal usage, and proper handling.
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.

This warranty will not apply and shall be considered null and void if the mattress is subjected to abuse or improper care such as, but not limited to:

  1. Improper usage:
    1. Damage from use with an inadequate foundation and/or frame.
    2. Mold or mildew caused from the use of the Douglas mattress on a non-breathable surface.
    3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
    4. Using a base without a centre support/leg.
    5. Damage resulting from the relocation of the Douglas mattress within or from the original residential address.
    6. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
    7. Damage resulting from jumping on, folding, or keeping in a standing position the Brunswick mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 1 inch in the first 10 years or 2 inches in the final 5 years of the warranty period.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from the use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Compensation for loss of use.
  9. Transportation charges to and from factory unless specified in this agreement.
  10. Replacement of an accompanying Douglas product where only one item is defective, unless that accompanying item is also defective.
  11. We do not warrant our product as a remedy for aches, pains or other health issues.
  12. We do not warrant our product when used for commercial or institutional purposes.

Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations:
      1. GoodMorning.com will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws:
      1. GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.

Repairs and replacements:

In the event that a warranty claim is filed and a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com at the time of replacement.

GoodMorning.com may, at its own option, repair or replace the cover provided on the mattress. In the event that GoodMorning.com replaces the mattress cover, GoodMorning.com will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Douglas warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous:

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Brunswick Mattress. Please use the link above to view the warranty information for all other mattresses found on GoodMorning.com.

15 Year Brunswick Mattress Warranty

GoodMorning.com warrants each Brunswick Mattress against defects in workmanship and materials for a period of 15 years; Non-Prorated. If, during the Warranty period, your mattress is found defective due to faulty workmanship or materials, it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your Brunswick mattress begins on the date of purchase and ends 15 years later.
  • Repair or replacement of your Brunswick mattress does not extend the warranty nor begin a new Warranty period.
  • Your Brunswick mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • Due to the handcrafted nature of your mattress, variances in the dimension of your mattress might be present. Only discrepancies over 1” are covered by this warranty within the warranty period.
  • Do not fold, stand or jump on your Brunswick mattress.
  • Spot cleaning is the only allowable cleaning procedure for your Brunswick mattress; machine washing or drying, ironing, bleaching, and dry cleaning are not allowable and stand as warranty waivers.
  • Your Brunswick mattress must be continuously supported by an adequate foundation and an appropriate frame with centre support beam and adequate leg support.
  • If, despite normal usage and proper handling, your Brunswick mattress forms permanent indentations of more than 2 inches in the Warranty period, it will be replaced according to the terms below.
  • Your Brunswick mattress cover has an ultra plush cover. Damage to the fabric or seams due to faulty workmanship or imperfections shall be covered by this warranty. Any damages resulting from the normal wear and tear of the ultra plush cover, including, but not limited to: frayed threads, pilling, discolouration, and pattern stretching, are not covered by this warranty.
  • Brunswick will require that you take certain photos and measurements of your Brunswick mattress, your foundation, and your frame in addition to answering a warranty questionnaire to process a warranty claim. Failure to take these photos, answer the questionnaire adequately and/or perform these measurements will result in rejection of your warranty claim.

 

Full Warranty Details

15 Years Non-Prorated Full Replacement Warranty

Your Brunswick mattress will be conditionally repaired or replaced at no cost within the warranty period.
This warranty is conditional and subject to the following:

  1. Your mattress has a defect which is specifically due to faulty workmanship or materials; and,
  2. Guidelines of handling the Brunswick mattress as set in this warranty document are met by the purchaser.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpack and expand your Brunswick mattress within the two weeks following the original date of delivery.

Brunswick mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and will void your warranty. Brunswick mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s).

The purchaser must use their Brunswick mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in premature wear and damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation ensuring it has a centre support and having at least 5-6 legs. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, King, and California King platform beds and slat system bed frames used in conjunction with your Brunswick mattress require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Brunswick mattress.

This warranty covers the following items during normal wear:

  1. Permanent indentations:
    1. Deterioration causing the mattress to have visible and permanent indentations greater than 2 inches that is not associated with an indentation or sag which has resulted from the use of an improper or unsupportive foundation.
  2. Physical flaws:
    1. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage, and proper handling.

This warranty will not apply and shall be considered null and void if the Mattress is Subjected to abuse or improper care such as, but not limited to:

  1. Damage from use with an inadequate foundation and/or frame.
  2. Mold or mildew caused from use of the Brunswick Mattress on a non-breathable surface.
  3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
  4. Using a base without a centre support/leg.
  5. Damage resulting from the relocation of the Brunswick mattress within or from the original residential address.
  6. Damage resulting from any cleaning method other than the allowable spot cleaning.
  7. Damage resulting from jumping on, folding, or keeping in a standing position the Brunswick mattress.
  8. Damage resulting from jumping on, folding, or keeping in a standing position the Brunswick mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 2 inches.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Bent border wire due to mishandling.
  9. Mattress handles (These are for positioning only and not designated to bear the full weight of the mattress)
    Compensation for loss of use.
  10. Transportation charges to and from factory unless specified in this agreement.
  11. Replacement of an accompanying Brunswick product where only one item is defective, unless that accompanying item is also defective.
  12. We do not warrant our product as a remedy for aches, pains or other health issues.
  13. We do not warrant our product when used for commercial or institutional purposes.

 Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations and/or variance in dimensions: GoodMorning.com will require that the purchaser provide photos demonstrating the indentation by laying the mattress directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device, and;
    2. Demonstrating proof of adequate foundation and bedframe usage as outlined in this warranty, and;
    3. Demonstrating proof of physical flaws: GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported, and;
    4. Demonstrating proof that the bottom side of the Brunswick Mattress is free from mould and Mildew.
  2. Completed questionnaire

Repairs and replacements

In the event of a warranty claim is approved by GoodMorning.com Inc., and your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced at GoodMorning.com Inc.’s option. In the event a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com Inc. at the time of replacement.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com Inc.

Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product is replaced and/or repaired, the warranty for the replacement product will be in effect for the duration of the original warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. GoodMorning.com Inc. shall not be liable for incidental or consequential damages which result through the use of this product. We make no warrant beyond those terms and conditions stated, and reserve the right to update this warranty at our discretion.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Recore Mattress. Please use the link above to view the warranty information for all other mattresses found on GoodMorning.com.

15 Year Recore Mattress Warranty

GoodMorning.com Inc. warrants each Recore Mattress against defects in workmanship and materials for a period of 15 years; Non-Prorated. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials, it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your Recore mattress begins on the date of delivery and ends 15 years later.
  • Repair or replacement of your Recore mattress does not extend the warranty nor begin a new warranty period.
  • Your Recore mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • Due to the handcrafted nature of your mattress, variances in the dimension of your mattress might be present. Only discrepancies over 1” are covered by this warranty within the warranty period.
  • Do not fold, stand or jump on your Recore mattress.
  • Your Recore mattress must be continuously supported by an adequate foundation and an appropriate frame with centre support beam and adequate leg support.
  • If, despite normal usage and proper handling, your Recore mattress forms permanent indentations of more than 2 inches in the warranty period, it will be replaced according to the terms below.
  • Your Recore mattress cover has an ultra plush cover. Damage to the fabric or seams due to faulty workmanship or imperfections shall be covered by this warranty. Any damages resulting from the normal wear and tear of the ultra plush cover, including, but not limited to: frayed threads, pilling, discolouration, and pattern stretching, are not covered by this warranty.
  • GoodMorning.com will require that you take certain photos and measurements of your Recorew mattress, your foundation, and your frame in addition to answering a warranty questionnaire to process a warranty claim. Failure to take these photos, answer the questionnaire adequately and/or perform these measurements will result in rejection of your warranty claim.

Full Warranty Details

15 Years Non-Prorated Full Replacement Warranty

Your Recore mattress will be conditionally repaired or replaced at no cost within the warranty period. This warranty is conditional and subject to the following:

  1. Your mattress has a defect which is specifically due to faulty workmanship or materials, and;
  2. Guidelines of handling the Recore mattress as set in this warranty document are met by the purchaser.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpack and expand your Recore mattress within the two weeks following the original date of delivery.

Recore mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and will void your warranty. Recore mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s).

The purchaser must use their Recore mattress on a foundation that allows air to circulate beneath it.

It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in premature wear and damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation ensuring it has a centre support and having at least 5-6 legs. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, King, and California King platform beds and slat system bed frames used in conjunction with your Recore mattress require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Recore mattress.

This warranty covers the following items during normal wear:

  1. Permanent indentations:
    1. Deterioration causing the mattress to have visible and permanent indentations greater than 2 inches that is not associated with an indentation or sag which has resulted from the use of an improper or unsupportive foundation.
  2. Physical flaws:
    1. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage, and proper handling.

This warranty will not apply and shall be considered null and void if the mattress is subjected to abuse or improper care such as, but not limited to:

  1. Damage from use with an inadequate foundation and/or frame.
  2. Mold or mildew caused from the use of the Recore mattress on non-breathable surface.
  3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
  4. Using a base without a centre support/leg.
  5. Damage resulting from the relocation of the Recore mattress within or from the original residential address.
  6. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  7. Damage resulting from jumping on, folding, or keeping in a standing position the Recore mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 2 inches.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Compensation for loss of use.
  9. Transportation charges to and from factory unless specified in this agreement.
  10. Replacement of an accompanying Recore™ product where only one item is defective, unless that accompanying item is also defective.
  11. We do not warrant our product as a remedy for aches, pains or other health issues.
  12. We do not warrant our product when used for commercial or institutional purposes.

Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations and/or variance in dimensions: Recore will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device; and,
    2. Demonstrating proof of adequate foundation and bedframe usage as outlined in this warranty; and,
    3. Demonstrating proof of Physical flaws: GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported; and,
    4. Demonstrating proof that the bottom side of the Recore Mattress is free from mould and Mildew.
  2. Completed questionnaire

Repairs and Replacements

In the event of a warranty claim is approved by GoodMorning.com Inc., and your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced at GoodMorning.com Inc.’s option.

In the event a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com Inc. at the time of replacement.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com Inc.

Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product is replaced and/or repaired, the warranty for the replacement product will be in effect for the duration of the original warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. GoodMorning.com Inc. shall not be liable for incidental or consequential damages which result through the use of this product. We make no warrant beyond those terms and conditions stated, and reserve the right to update this Warranty at our discretion.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Logan & Cove Mattress. Please use the link above to view the warranty information for all other mattresses found on GoodMorning.com.

15 Year Logan & Cove Mattress Warranty

GoodMorning.com warrants each Logan & Cove Mattress against defects in workmanship and materials for a period of 15 years; Non-Prorated. If, during the Warranty period, your mattress is found defective due to faulty workmanship or materials, it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your Logan & Cove mattress begins on the date of purchase and ends 15 years later.
  • Repair or replacement of your Logan & Cove mattress does not extend the warranty nor begin a new Warranty period.
  • Your Logan & Cove mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • Due to the handcrafted nature of your mattress, variances in the dimension of your mattress might be present. Only discrepancies over 1” are covered by this warranty within the warranty period.
  • Do not fold, stand or jump on your Logan & Cove mattress.
  • Spot cleaning is the only allowable cleaning procedure for your Logan & Cove mattress; machine washing or drying, ironing, bleaching, and dry cleaning are not allowable and stand as warranty waivers.
  • Your Logan & Cove mattress must be continuously supported by an adequate foundation and an appropriate frame with centre support beam and adequate leg support.
  • If, despite normal usage and proper handling, your Logan & Cove mattress forms permanent indentations of more than 2 inches in the Warranty period, it will be replaced according to the terms below.
  • Your Logan & Cove mattress cover has an ultra plush cover. Damage to the fabric or seams due to faulty workmanship or imperfections shall be covered by this warranty. Any damages resulting from the normal wear and tear of the ultra plush cover, including, but not limited to: frayed threads, pilling, discolouration, and pattern stretching, are not covered by this warranty.
  • Logan & Cove will require that you take certain photos and measurements of your Logan & Cove mattress, your foundation, and your frame in addition to answering a warranty questionnaire to process a warranty claim. Failure to take these photos, answer the questionnaire adequately and/or perform these measurements will result in rejection of your warranty claim.

 

Full Warranty Details

15 Years Non-Prorated Full Replacement Warranty

Your Logan & Cove mattress will be conditionally repaired or replaced at no cost within the Warranty period.
This warranty is conditional and subject to the following:

  1. Your mattress has a defect which is specifically due to faulty workmanship or materials; and,
  2. Guidelines of handling the Logan & Cove mattress as set in this warranty document are met by the purchaser.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. This Warranty is only valid if you unpack and expand your Logan & Cove mattress within the two weeks following the original date of delivery.

Logan & Cove mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and will void your Warranty. Logan & Cove mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s).

The purchaser must use their Logan & Cove mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other bases upon which the mattress is placed may result in premature wear and damage to the product thereby voiding this Warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation ensuring it has a centre support and having at least 5-6 legs. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, King, and California King platform beds and slat system bed frames used in conjunction with your Logan & Cove mattress require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Logan & Cove mattress.

This warranty covers the following items during normal wear:

  1. Permanent indentations:
    1. Deterioration causing the mattress to have visible and permanent indentations greater than 2 inches that is not associated with an indentation or sag which has resulted from the use of an improper or unsupportive foundation.
  2. Physical flaws:
    1. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage, and proper handling.

This warranty will not apply and shall be considered null and void if the Mattress is Subjected to abuse or improper care such as, but not limited to:

  1. Damage from use with an inadequate foundation and/or frame.
  2. Mold or mildew caused from use of the Logan & Cove Mattress on a non breathable surface.
  3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, soiling, spots or spills.
  4. Using a base without a centre support/leg.
  5. Damage resulting from the relocation of the Logan & Cove mattress within or from the original residential address.
  6. Damage resulting from any cleaning method other than the allowable spot cleaning.
  7. Damage resulting from jumping on, folding, or keeping in a standing position the Logan & Cove mattress.
  8. Damage resulting from jumping on, folding, or keeping in a standing position the Logan & Cove mattress.

This warranty does not cover:

  1. Normal increase of softness which can occur during regular use.
  2. Body indentations less than 2 inches.
  3. Variances in any of the dimensions (Length; Width and Height) of 1 inch or less.
  4. Complications resulting from use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Bedding height and sheet fit.
  8. Bent border wire due to mishandling.
  9. Mattress handles (These are for positioning only and not designated to bear the full weight of the mattress)
    Compensation for loss of use.
  10. Transportation charges to and from factory unless specified in this agreement.
  11. Replacement of an accompanying Logan & Cove product where only one item is defective, unless that accompanying item is also defective.
  12. We do not warrant our product as a remedy for aches, pains or other health issues.
  13. We do not warrant our product when used for commercial or institutional purposes.

 Supporting documentation required to process a warranty claim:

  1. Photos
    1. Measuring Indentations and/or variance in dimensions: GoodMorning.com will require that the purchaser provide photos demonstrating the indentation by laying the mattress directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device, and;
    2. Demonstrating proof of adequate foundation and bedframe usage as outlined in this warranty, and;
    3. Demonstrating proof of physical flaws: GoodMorning.com will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported, and;
    4. Demonstrating proof that the bottom side of the Logan & Cove Mattress is free from mould and Mildew.
  2. Completed questionnaire

Repairs and replacements

In the event of a warranty claim is approved by GoodMorning.com Inc., and your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced at GoodMorning.com Inc.’s option. In the event a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to GoodMorning.com Inc. at the time of replacement.

The warranties contained herein include the costs of shipping and handling, which are to be borne by GoodMorning.com Inc.

Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product is replaced and/or repaired, the warranty for the replacement product will be in effect for the duration of the original warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. GoodMorning.com Inc. shall not be liable for incidental or consequential damages which result through the use of this product. We make no warrant beyond those terms and conditions stated, and reserve the right to update this warranty at our discretion.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

Please Note: The warranty information below is for the Novosbed Mattress. Please use the link above to view the warranty information for all other mattresses found on GoodMorning.com.

15 Years Non-Prorated Novosbed™ Mattress Warranty

Novosbed mattresses, Comfort+, foundations and accessories include a limited warranty offering protection against defects due to faulty workmanship or materials. Please refer to the warranty specific to each Novosbed product.

Mattresses

Fourth Generation Novosbed Mattresses and Comfort+

Novosbed 15-Year Mattress Warranty

Novosbed warrants each mattress against defects in workmanship and materials for a period of 15 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials, subject to the details below, it will be repaired or replaced according to the terms below.

Overview:

  • The warranty period for your Novosbed mattress begins on the date of delivery and ends after 15 years.
  • Your Novosbed mattress MUST be unpacked and expanded no more than two weeks after the date of delivery; failure to do so will void this warranty.
  • If, despite normal usage and proper handling, your Novosbed mattress forms permanent indentations of more than one inch (two inches for commercial and institutional orders) within the first 10 years, and more than two inches (three inches for commercial and institutional orders) within the following five years, it will be replaced, at your option, according to the terms below.
  • Your Novosbed mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your Novosbed mattress must be used on a suitable base as specified in this warranty.
  • If you use a Comfort+ kit, it is covered under the terms of your Novosbed mattress warranty.
  • Novosbed will require that you take photos and measurements of your Novosbed mattress while processing a warranty claim.

Details

Duration

Your new Novosbed mattress is covered by a 15 Year Full Replacement Warranty. For 15 years after you purchase your new mattress from Novosbed, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress. Your Novosbed mattress will be repaired or replaced at no additional cost within the first ten years of usage, and at a cost of 75% of the original purchase price between the eleventh and fifteenth year. For commercial and institutional orders your Novosbed mattress will be repaired or replaced at a cost of: 25% of the original purchase price within the first five years of usage; at a cost of 50% of the original purchase price between the sixth and tenth year of usage; and at a cost of 75% of the original purchase price between the eleventh and fifteenth year of usage).

A Comfort+ kit is warranted for a duration equivalent to the remaining warranty period associated with the Novosbed mattress with which it is used.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein.

Novosbed mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. Novosbed mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their Novosbed mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other base upon which the mattress is placed may result in damage to the product thereby invalidating this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and California king and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bed frames used in conjunction with your Novosbed mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Novosbed mattresses.

This warranty covers the following items during normal wear:

  1. Permanent Indentations
    1. Deterioration causing the mattress, without a Comfort+ layer installed, to have a visible indentation greater than one inch (two inches for commercial and institutional orders) within the first 10 years of normal usage, and greater than two inches (three inches for commercial and institutional orders) within the following 5 years that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
    2. Deterioration causing the Comfort+ layer to have a visible indentation greater than one inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base, or an existing indentation in an associated Novosbed mattress.
  2. Physical flaws within the first 10 years
    1. Any physical flaw in the mattress or Comfort+ that causes the foam material to split or crack despite normal usage and proper handling as described herein and as outlined in the Frequently Asked Questions section (this doesn’t apply to commercial or institutional orders).
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.

This warranty does not cover:

  1. Improper usage
    1. Damage from use with an inadequate foundation and/or frame.
    2. Damage caused to the foam, cover, zipper or Comfort+ as a result of use with more than one Comfort+ layer.
    3. Mold or mildew caused from the use of the mattress on non breathable surface.
    4. Mattress, Comfort+, or foundation damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
    5. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  2. Normal increase of softness which can occur during regular use.
  3. Body indentations less than one inch (two inches for commercial and institutional orders) within the first 10 years of normal usage, and two inches (three inches for commercial and institutional orders) within the following 5 years.
  4. Complications resulting from the use of, or inability to use, the product.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Sheet fit.
  8. Replacement of an accompanying Novosbed product where only one piece is defective, unless that accompanying piece is also defective.

We do not warrant our product as a remedy for aches, pains or other health issues.

Supporting Documentation

  1. Photos
    1. Measuring Indentations: Novosbed will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws: Novosbed will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.

Repairs and Replacements

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Novosbed at the time of replacement.

Novosbed may, at its own option, repair or replace the cover provided on the mattress. In the event that Novosbed replaces the mattress cover, Novosbed will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by Novosbed. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Novosbed warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

The Consumer Product Safety Commission has created the CPSC 16 CFR Part 1633, Standard for the Flammability (Open Flame) of mattress Sets; Final Rule. It is understood that CAN/ULC-S137, Standard Method of Test for Fire Growth of mattresses (Open Flame Test) is parallel with 16 CFR Part 1633. It is understood that Novosbed mattresses have been tested and are compliant with CPSC 16 CFR Part 1633. While Novosbed mattresses are tested with the Novosbed Wood Frame Foundations to ensure flammability requirements are met, they may not be warranted for flammability on an alternate choice in foundation.

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

1st and 2nd Generation Novosbed Mattresses

Please refer to the legacy warranty page for warranty information.

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